Veterinary Medical Assistant

The veterinary medical assistant helps with appointments, surgery, animal care, and cleaning..  This is a full-time, Monday – Friday daytime hours position.

This job generally requires the ability to do the following work:

  • Provide customer service such as greeting volunteers, clients, answering questions, and handling payments.
  • Register and requalify clients, including assessing AHAS eligibility according to qualifying criteria.
  • Answer phone calls, which will involve answering questions, directing callers to resources, screening, and scheduling appointments.
  • Send reminders to clients about their appointments.
  • Engage problem-solving skills to quickly and accurately assess and recognize emergency situations, difficult/unpleasant situations and/or individuals and take the appropriate action.
  • Maintain confidentiality of information and materials.
  • Handle incoming and outgoing mail and email.
  • Update online patient records. Complete paperwork to accompany appointments, surgery, and euthanasias.
  • Retrieve prescriptions.
  • Assist with pet supply purchases such as prescribed pet food and supplements.
  • Organize WDDC orders, donations, cremations, and sympathy cards.
  • Contact clients to pick up cremains, prescriptions and prescription food with assistance as necessary.
  • Daily cleaning tasks, cleaning the office and reception/waiting area, assist with laundry.
  • Work collaboratively with volunteers who assist with client eligibility assessments, appointment and surgery paperwork and other duties.
  • Assist veterinarians and veterinary technologists with cleaning of kennels, and any other needed support. 
  • Accompany veterinarians or veterinary technologists on home visits when necessary.


  • Veterinary Medical Assistant certificate would be an asset
  • Minimum of 3 years’ experience in an animal or veterinary field (could be as a volunteer)


Please submit a cover letter and resume to